Shipping policy
Shipping Policy
Order Processing and Fulfillment
Orders are processed and fulfilled as promptly as possible. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Destinations
We currently ship to the 48 contiguous United States and the District of Columbia.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Shipping Rates
Standard shipping is $4.95 for orders under $50.
Standard shipping is FREE for orders of $50 or more, after applicable discounts and before taxes.
Estimated Delivery
Standard delivery is generally estimated at 3–5 business days. Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, holidays, address issues, or other circumstances outside our control.
Tracking
When tracking information is available, it will be provided by email after your order ships. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfillment process.
Lost, Damaged, or Incorrect Shipments
If your order is lost in transit, arrives damaged, or you receive an incorrect product, please contact us at support@canine-biome.com with your order number and details of the issue. We will review the situation and help determine the appropriate resolution.
Contact Us
For questions regarding shipping or delivery, please contact:
CanineBiome Nutrition, LLC
15 E. Palatine Rd #102
Prospect Heights, IL 60070
Email: support@canine-biome.com
Phone: (708) 707-2027