Refund policy

Return and Refund Policy

At CanineBiome, we want your order to arrive safely and accurately.

Returns and Exchanges

Because our products are ingestible nutritional products for pets, we do not accept returns or exchanges. This policy helps us maintain product safety, quality, and integrity.

Please do not send any product back to us unless specifically instructed to do so by CanineBiome.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at support@canine-biome.com as soon as possible after delivery.

Please include your order number, a description of the issue, and, when applicable, photographs of the product and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

Lost or Missing Shipments

If your tracking information shows a delivery problem or you have not received your order, please contact us at support@canine-biome.com. We will review the shipment information and help determine the appropriate resolution.

Order Cancellations

If you need to cancel an order, please contact us at support@canine-biome.com as soon as possible. We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation once an order has entered the fulfillment or shipping process.

If an order is successfully canceled before fulfillment, any applicable payment will be voided or refunded to the original payment method.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have questions about an order or this policy, please contact us at:

CanineBiome Nutrition, LLC
Email: support@canine-biome.com

I deliberately did not include a 30-day satisfaction guarantee, “return within X days,” or an opened/unopened distinction. That avoids accidentally creating a return entitlement inconsistent with your intended policy.